Flying Cards & Fleeting Minds
Wan Ling's random thoughts on technology, payments, banking, marketing, and loyalty.
Tuesday, 17 December 2013
Customer Service makes Customer Experience
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I called American Express (Singapore) today (17 December 2013) to get a fee waiver on my Krisflyer card. The call had to be made and I wa...
Tuesday, 30 July 2013
Virtual Currencies Materialising into the Real World
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In a blog post some time ago, I believed that virtual currency may not be quit virtual any more. At that time, the subject matter in quest...
Tuesday, 23 April 2013
Self-serve or served?
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Just read today that the Indonesian loyalty start-up Squiryl has ceased operations. (Read the article here . ) The CEO and founder of the s...
Tuesday, 1 November 2011
I hate rebates
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I meant to post this note in response to this Colloquy article on the debate on rebates back in May. However, 6 months later (now in Nove...
2 comments:
Virtual Currency may no longer be "virtual" anymore
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Just a moment ago, Finextra tweeted an piece of Amex-related news: American Express has filed a patent for a system and method for using lo...
Wednesday, 22 June 2011
Credit Card or Discount Card?
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It's the Great Singapore Sale again, and there has never been a better time to enjoy credit card promotions. Every bank seems determined...
Sunday, 5 June 2011
Accessing your rewards on a phone
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In March 2011, OCBC Cards managed to complete the most large-scale loyalty platform implementation in recent memory. I was glad to be part o...
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